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WHERE DO I
GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the
time you report your accident. Just jot it down and bring it
in with you when you come in to begin the repair process, Erie-LaSalle Body Shop
will do the rest.
ARE YOU OPEN SATURDAY?
Yes, but we are open
only from 6-12 noon.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF
MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the
time that we write the estimate and schedule your vehicle
for drop-off a couple of days later unless your vehicle is
found unsafe to drive, then we would help you arrange for a
rental vehicle as soon as possible. This enables us to
provide quicker turnaround time.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A
TOTAL LOSS?
No. A car is a total loss only when the price of repairs
exceeds the insurance company's determined value of your
vehicle. Nowadays, most cars are built using unibody (frame
and body as one) construction. Our highly skilled
technicians, with the aid of our state-of the-art computer
measuring system , can return your vehicle to its original
factory specifications. If it is determined that the frame
section is bent beyond repair, that section can simply be
replaced.
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers
of highly specialized paints. Erie-LaSalle Body Shop has
made a major investment in the finest paint system available
and constantly upgrades its technology and equipment to
ensure that each vehicle's paint matches. We take special
pride in our ability to match factory finishes as the final
step in the restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY
VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would
like done so that he or she can make the necessary
arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE
TAKE?
Your advisor can give you an estimate of the time it will
take to complete the repairs to your vehicle. Be sure
to check with your advisor for the specifics on your
vehicle.
CAN I GET A RIDE HOME WHEN I DROP OFF MY
CAR?
Yes, we would be happy to provide this service to you. We
want each customer's visit to be a positive experience and
will work diligently towards that goal. We provide a
pickup and delivery service.
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary
arrangements. Insurance companies will only pay for a rental
car if you have that option on your policy or if you are the
claimant. Check your policy and/or call your insurance
company to find out if you have rental coverage and what
your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked
up. You can also check this website. You will see a message
next to the last picture of your vehicle telling you that
your vehicle is ready to be picked up. Feel free to call or
e-mail your advisor during the repair process if you have
questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY
VEHICLE?
Yes. Erie-LaSalle Body Shop guarantees all repairs with a
Lifetime Warranty.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is
determined by your insurance policy. If you carry
broad collision, and you were not at fault, your insurance
company most likely will waive your deductible. Insurance
companies determine fault by your account of the accident
when you make the claim, and by reviewing the accident
report filed with the police department. If you aren't sure
about your deductible, you can call your agent and he can
tell you whether your insurance company has waived your
deductible or whether you will be responsible to pay this
when you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your
responsibility to pay Erie-LaSalle Body Shop when you pick
up your vehicle. If you aren't sure about your deductible,
you can call your agent and he can tell you whether your
insurance company has waived your deductible or whether it
will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion
of the repairs to your vehicle is with a major credit card.
We accept Visa, Mastercard, & Discover. Of course,
cash and checks are always welcome.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use
(i.e., tires, batteries, and suspension parts) are commonly
subject to betterment charges when they are replaced during
the repair process. These betterment charges are determined
by your insurance company and are pro-rated based on actual
miles on your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND
PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a
very mild car wash solution using a soft cloth or sponge. ·
Always use clean fresh water. · Wash your vehicle in the
shade
DON'T · Do not use a commercial car wash. Stiff
brushes or sponges could mar the finish and damage the
surface. · Do not "dry wipe" your vehicle. Dry
wiping can scratch the finish. · Do not drive on gravel
roads. Chipping the finish is easily done in the first 30
days. · Avoid parking under trees and utility lines which
are likely to attract birds. Bird droppings have a high acid
content and will damage a freshly painted surface. Also,
tree sap can mar or spot a freshly painted surface. · Do
not spill gasoline, oil, antifreeze, transmission fluid, or
windshield solvent on the new finish. · Do not scrape ice
or snow from the newly painted surface.
RECOMMENDATIONS AND
PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will
allow the finish to dry and harden completely.
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